ISTQB EXPERT – TEST MANAGEMENT training course teaches delegates the essential specialist knowledge they need to become effective Test Managers.
you’ll learn advanced skills for creating, implementing and executing software testing activities within your organisation. This will help improve the usability and reliability of software, whilst also reducing software faults.
You’ll build in-depth knowledge of testing theory and practice. You’ll learn to apply these specialist skills to real-life situations, with extensive opportunities to get hands-on learning during the course.
You’ll be immersed in a range of exciting topics including:
- Test Missions, Policies, Strategies and Goals
- Managing the Test Team
- Test Project Evaluation and Reporting
- Testing Considerations for Domain and Project Factors
- Evaluating Effectiveness and Efficiency
Business Objectives
The expert test manager is able to perform each of the following tasks:
- Lead the test management within an organization, project or program to identify and manage critical success factors with management commitment at CEO/Board level
- Take appropriate business-driven decisions on a test management strategy and implement organization wide commitment and compliance based on quality KPIs
- Assess the current status of the test management, propose step-wise improvements and show how these are linked to achieving business goals within the organizational context of test management (organization or project/program)
- Set up a strategic policy for improving the test management and the testing, and implement that policy in an organization
- Analyze specific problems with the test management and its alignment with other roles or management areas in the project/organization, and propose effective solutions
- Create a master test plan with matching governance dashboard to meet or exceed the business objectives of the organization or a project/program
- Develop innovative concepts for test management (project) organizations which include required roles, skills, methodologies (tools) and organizational structure
- Establish a standard process for implementing test management in an organization (project/program) with standardized delivery based on quality KPIs
- Lead an organization to improve the test management process and manage the introduction of changes
- Understand and effectively manage the human issues associated with test-project management and implement necessary changes
Prerequisites
It is recommended you meet the following prerequisites before attending this course and exam combination:
- ISTQB Advanced Level Certificate for Test Manager
In order to achieve the Expert Level certification, you must also have:
- an appropriate ISTQB Advanced Certificate
- passed the Expert Level Exam
- proven at least 5 years of practical testing experience
- proven at least 2 years of industry experience in the specific Expert Level topic
Contents
Introduction
- The Certified Tester Expert Level in Software Testing certificate explained
Test Missions, Policies, Strategies and Goals
- Introduction
- Mission, policy, and metrics of success
- Test strategies alignment of test policy and test strategy with the organisation
Managing the Test Team
- Introduction
- Building the test team
- Developing the test team
- Leading the test team
Managing External Relationships
- Introduction
- Types of external relationships
- Contractual issues
- Communication strategies
- Integrating from external sources
- Merging test strategies
- Verifying quality
Managing Across the Organisation
- Introduction
- Advocating the test team
- Placement of the test team
- Stakeholder communication
- Creating and building relationships
- Advocating quality activities across the organisation
- Integrating tools across the organisation
Handling ethical issues
- Introduction
- Advocating the test team
- Placement of the test team
- Stakeholder communication
- Creating and building relationships
- Advocating quality activities across the organisation
Project Management Essentials
- Introduction
- Project management tasks
- Project risk management
- Quality management
Test Project Evaluation and Reporting
- Introduction
- Tracking information
- Evaluating and using information – internal reporting
- Sharing information – external reporting Managing Across the Organisation
- Advocating the test team
Testing Considerations for Domain and Project Factors
- Introduction
- Test management considerations for lifecycle models
- Managing partial lifecycle projects
- Release considerations
Evaluating Effectiveness and Efficiency
- Introduction
- Effectiveness, Efficiency and Satisfaction Metrics for the Test Process
- Effectiveness, Efficiency and Satisfaction Metrics for the Test Policy Objectives
- Project Retrospectives
Exam Details
During your course, you’ll sit the following exams to become Expert Level Test Management certified.
- Part 1 – Strategic Test Management
- Part 2 – Operational Test Management
- Part 3 – Managing the Test Team
Duration: all exams are 2 hours 15 minutes long
Format: combination of both multiple choice (35 points) and essay questions (100 points)
Passing Score: you must achieve a minimum of 65% in each exam to pass