ITIL 4 Foundation

Overview: ITIL 4 Foundation introduces learners to the management of modern IT-enabled services, providing an understanding of the common language and key concepts.
Target Audiences: IT service management professionals, IT managers, and anyone interested in understanding ITIL.
Prerequisites: None.
Course Content:
- Introduction to ITIL 4:
  - Understanding the key concepts of IT service management.
  - The four dimensions of service management.
  - The ITIL service value system.
  - The guiding principles of ITIL.
- The ITIL Service Value System (SVS):
  - Components of the ITIL SVS.
  - How the SVS supports service management.
  - Key concepts related to service relationships.
  - Understanding how service value is created.
- The ITIL Service Value Chain:
  - Understanding the six activities of the service value chain.
  - How value streams are used to create, deliver, and improve services.
  - The role of each service value chain activity.
  - Integrating ITIL practices into the service value chain.
- ITIL Practices:
  - Overview of ITIL management practices.
  - Key practices for managing IT services, including incident management, change control, and service request management.
  - Understanding how ITIL practices interact with the service value chain.
Exam Details:
- 40 multiple-choice questions
- 1-hour duration
- Passing score: 65%
Price: Approximately $450 USD for the exam; training costs typically range from $1,000 to $1,500 USD.