ITIL 4 Specialist: Create, Deliver & Support (CDS)

Overview: ITIL 4 CDS focuses on the creation and management of effective IT-enabled services, covering core service management activities.
Target Audiences: IT service management professionals, IT managers, and anyone involved in service delivery and support.
Prerequisites: ITIL 4 Foundation certification.
Course Content:
- Service Design and Management:
  - Designing and managing IT services to meet business needs.
  - Understanding service design principles.
  - Creating and managing service levels and service catalogues.
  - Managing stakeholder relationships and expectations.
- Service Delivery and Support:
  - Managing service delivery and support processes.
  - Implementing incident management, problem management, and request fulfilment.
  - Managing service operations and service desks.
  - Ensuring continuous service improvement.
- Service Value Streams:
  - Understanding the role of value streams in IT service management.
  - Creating and managing value streams for service delivery and support.
  - Mapping and optimizing service value streams.
  - Integrating service management practices into value streams.
- Service Operations and Monitoring:
  - Monitoring and managing service operations.
  - Implementing effective service monitoring and reporting.
  - Managing service performance and availability.
  - Using ITIL practices to optimize service operations.
Exam Details:
- 40 multiple-choice questions
- 90-minute duration
- Passing score: 70%
Price: Approximately $600 USD for the exam; training costs typically range from $1,500 to $2,500 USD.

Software Testing

Cyber Security

Agile, DevOps, Scrum

ENTERPRISE

ITIL 4 Specialist: Create, Deliver & Support (CDS)