ITIL 4 Specialist: Drive Stakeholder Value (DSV)

Overview: ITIL 4 DSV focuses on engaging and managing stakeholders, ensuring that their needs are met and value is delivered.
Target Audiences: IT service management professionals, IT managers, and anyone responsible for managing stakeholder relationships.
Prerequisites: ITIL 4 Foundation certification.
Course Content:
- Stakeholder Engagement:
  - Identifying and managing stakeholders in IT services.
  - Understanding stakeholder needs and expectations.
  - Building and maintaining stakeholder relationships.
  - Ensuring stakeholder satisfaction and value delivery.
- Customer Experience (CX) and User Experience (UX):
  - Designing and managing customer and user experiences in IT services.
  - Understanding the role of CX and UX in value creation.
  - Managing and improving customer and user experiences.
  - Using CX and UX metrics to drive improvement.
- Value Co-Creation:
  - Understanding the concept of value co-creation in IT services.
  - Collaborating with stakeholders to create value.
  - Managing and optimizing value co-creation activities.
  - Ensuring alignment of value co-creation with business goals.
- Service Level Management:
  - Developing and managing service level agreements (SLAs).
  - Monitoring and reporting on service performance.
  - Ensuring that SLAs meet stakeholder needs and expectations.
  - Managing service level improvements and changes.
Exam Details:
- 40 multiple-choice questions
- 90-minute duration
- Passing score: 70%
Price: Approximately $600 USD for the exam; training costs typically range from $1,500 to $2,500 USD.

Software Testing

Cyber Security

Agile, DevOps, Scrum

ENTERPRISE

ITIL 4 Specialist: Drive Stakeholder Value (DSV)