ITIL 4 Strategist: Direct, Plan & Improve (DPI)

Overview: ITIL 4 DPI focuses on establishing a strategic direction, planning for improvement, and ensuring that IT services align with business goals.
Target Audiences: IT managers, IT service management professionals, and anyone responsible for planning and improving IT services.
Prerequisites: ITIL 4 Foundation certification.
Course Content:
- Strategic Direction and Governance:
  - Developing and implementing IT strategy.
  - Aligning IT strategy with business objectives.
  - Establishing governance frameworks for IT services.
  - Managing risk and compliance in IT strategy.
- Planning and Improvement:
  - Developing and implementing improvement plans for IT services.
  - Managing change and transformation in IT services.
  - Ensuring continuous improvement of IT services.
  - Using performance metrics to drive improvement.
- Measurement and Reporting:
  - Developing and implementing performance measurement systems.
  - Using metrics and KPIs to monitor and improve IT services.
  - Ensuring alignment of IT services with business goals.
  - Managing and optimizing IT resources.
- Service Value Streams and Improvement:
  - Understanding and optimizing service value streams.
  - Integrating ITIL practices into service value streams.
  - Managing and improving service value streams.
  - Ensuring alignment of service value streams with business goals.
Exam Details:
- 40 multiple-choice questions
- 1-hour duration
- Passing score: 70%
Price: Approximately $600 USD for the exam; training costs typically range from $1,500 to $2,500 USD.

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Agile, DevOps, Scrum

ENTERPRISE

ITIL 4 Strategist: Direct, Plan & Improve (DPI)